The best way to choose the right dehumidifier is to refer to the recommended room size and daily extraction rate listed for each model. As a general guide, a 20L dehumidifier can handle medium-sized living spaces. For moisture-intensive uses such as indoor laundry drying or basements, a higher-capacity unit is recommended. Zeni Living suggests choosing a model that slightly exceeds your room size to ensure efficient performance.

A dehumidifier removes excess moisture from the air, helping prevent condensation, damp, and mould. An air purifier removes airborne particles such as dust, pollen, smoke, and allergens. Some Zeni Living dehumidifiers also include HEPA filtration, allowing them to both dry and clean the air simultaneously.

Yes. Since they perform different functions, dehumidifiers and air purifiers work very well together to improve overall indoor air quality and comfort.

Many Zeni Living products are designed for low-noise operation and include sleep or silent modes. Air purifiers can operate as quietly as 33–35 dB, while dehumidifiers typically operate between 37–47 dB. Heating products generate more sound when actively heating and are best suited for daytime or short heating periods. Exact noise levels are listed on each product page.

Most Zeni Living products are designed with built-in safety features such as tip-over protection, overheat protection, auto shut-off, and timers. When used according to the user manual and standard safety guidelines, many customers safely operate them overnight.

Zeni Living products are designed with energy efficiency in mind, and we strive to keep running costs as low as possible while delivering effective performance.

• Air purifiers are highly energy efficient and typically cost under £1 per week with normal daily use.
• Dehumidifiers consume more power due to moisture extraction, with estimated weekly costs ranging from approximately £1.50 to £3.30 depending on capacity, humidity, and usage.
• Heating products use more electricity when actively heating, but thermostats and ECO modes help avoid unnecessary consumption.

Estimated energy use and running costs are listed on each product page.

For most homes, an indoor humidity level between 40–60% is considered comfortable and healthy. Zeni Living dehumidifiers include Comfort modes that automatically maintain this range to help prevent condensation while avoiding overly dry air.

• Clean filters and vents regularly to maintain airflow and performance.
• Place and store products on a stable, even surface to ensure correct operation and safety.
• Keep air inlets and outlets clear of obstructions such as curtains or furniture.
• Always refer to the user manual for model-specific care instructions.

• Dust and pre-filters are washable and should be cleaned regularly.
• HEPA filters are not washable and should typically be replaced every 6 months with normal usage, depending on air quality and run time.

Yes. Zeni Living dehumidifiers can be used with the internal water tank or via continuous drainage using the included hose. If you are comfortable emptying the tank manually, a hose is not required. Continuous drainage is useful for longer running periods such as laundry drying.

Check basic troubleshooting steps first, such as power supply, filter cleanliness, and whether the dehumidifier tank is full. If the issue persists, please contact us or follow Amazon’s return or replacement process through your Amazon account.

Air purifiers are designed to remove airborne particles such as dust, pollen, and fine pollutants. HEPA filters capture very small particles, and some models include UV-C or ionisation features that support air hygiene inside the unit. These products are not medical devices and do not replace professional medical solutions.

All Zeni Living products are available exclusively through Amazon. Visit our Amazon store page, select your product, and check out using Amazon’s secure system.

Order tracking and delivery updates are managed by Amazon. Log into your Amazon account and visit “Your Orders.”

Order changes and cancellations must be handled directly through Amazon. Once an item has shipped, Amazon’s return process applies.

Amazon manages all shipping and delivery. Please check tracking details in your Amazon account or contact Amazon customer service for delivery support.

Returns are handled through Amazon’s standard return process. Visit “Your Orders” in your Amazon account and select “Return or Replace Items.”

Refunds are processed by Amazon once the returned item is received at their fulfilment centre. You can track refund status in your Amazon account.

Zeni Living products are supported through Amazon’s standard returns and customer protection policies. If your product is faulty or stops working, Amazon provides a simple replacement or refund process via your Amazon account.

Common replacement items such as filters are available. Availability may vary by model and is detailed on product pages or through customer support.

User manuals are included inside the product box. Additional guidance can be found on product pages or by contacting us for assistance.

If you need help choosing a product or have general questions, you can reach the Zeni Living team through the contact page on our website.