Refund policy
Our Return Policy
We accept returns within 14 days of delivery for change-of-mind returns, provided the item is unused, in its original packaging, and in resaleable condition, with return shipping costs at the customer's expense.
If your item arrives damaged, faulty, defective, or incorrect, you have the right to a full refund or replacement, at your choice, within 30 days of delivery, at no cost to you. This reflects your short-term right to reject faulty goods under the UK Consumer Rights Act 2015.
Your statutory consumer rights under UK law remain fully protected.
How to Request a Return
Please submit your request through our Return Request Form:
Our team will review your request and respond within 2 working days.
To help us investigate your request quickly, please include:
- Your order number
- Product name
- Description of the issue
- Photos or videos of the damage or fault (if applicable)
What We Offer
Depending on the situation, we may offer:
- A replacement
- A refund to the original payment method
- Another suitable resolution
Where an item is damaged, faulty, defective, or incorrect upon arrival, you may choose either a refund or a replacement within 30 days of delivery. Outside of this window, we'll offer a repair or replacement in the first instance, with a refund considered if this isn't possible or successful.
Once the item has been received by our sorting center, we will examine and authorise your chosen resolution within 2 working days.
Return Shipping Cost
Where a return is approved due to an item being damaged, faulty, defective, or incorrect, we will cover the cost of return shipping in full at no expense to the customer.
For all other approved returns, return shipping costs are the responsibility of the customer.
We recommend retaining proof of postage until your return has been fully processed and confirmed.
Return Conditions
To help us process returns smoothly, items should be returned:
- Unused and in their original packaging, with all included accessories and parts where possible
- With manuals where available
- In a reasonable condition appropriate for inspection
Please note:
- Returns sent without prior approval may delay processing
- Returned products will be inspected upon arrival by our logistics partner, Sitruna
- Refunds may be reduced for items returned damaged, incomplete, or excessively used beyond what was reported
Need Help?
If you need assistance with your product, return, or refund request, please contact us:
We aim to respond within 2 working days.